How-To Writing Sample
How to Make a Peanut Butter & Jelly Sandwich
This was an assignment for a Customer Experience Content Strategist & Knowledge Base Manager role at a cybersecurity software company. The main goal was to:
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Write an organized and clear process of how to make a peanut butter and jelly sandwich (PB&J) so that a true beginner could understand it.
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Note: To maintain confidentiality, I changed the company name and company-specific content.
Tools: Microsoft Word
Project Summary
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For this project, I undertook the challenge of transforming a technical process into an accessible and understandable format. The task assigned to me was to craft a comprehensive knowledge article on a seemingly mundane topic: "How to Make a Peanut Butter and Jelly Sandwich." Recognizing the importance of clear communication and user-friendly content, I approached the project with meticulous attention to detail. My goal was to translate a seemingly straightforward task into a step-by-step guide that could be easily followed by individuals with varying levels of proficiency.
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The process began with thorough research into the process and knowledge
management principles. Drawing upon my expertise in content strategy and multimedia production, I developed a structured framework for the knowledge article. Each step of the sandwich-making process was carefully dissected and articulated in simple language, devoid of technical jargon.
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To enhance comprehension and engagement, I integrated helpful images and visuals throughout the document. These visual aids served to reinforce key concepts and provide clear guidance to the reader. By combining textual explanations with visual representations, I ensured that the content was accessible to a wide audience, regardless of their prior knowledge or experience.
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The final knowledge article represented a successful fusion of technical expertise and user-centered design. It not only fulfilled the requirements of the task but also demonstrated my ability to effectively communicate complex concepts in a simple and engaging manner. Through this project, I showcased my proficiency in content strategy, knowledge management, and multimedia production, positioning myself as a valuable asset to the cybersecurity company's content team.
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Outcome
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The successful transformation of a technical process into an accessible and user-friendly format.
Demonstrated Skills
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Written Communication | Visual Design | Research | User Experience Design | Attention to Detail | Technical Skills | Editing and Proofreading | Adaptability | Testing and Iteration | Creativity
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