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This was an assignment for .....There were 3 goals:

  1. Detail every document the company should require CNAs in Pennsylvania to provide to work with them;

  2. Review an archived knowledge base article, identify the main issues with it, and document the steps of how I would improve it;

  3. Create a simplified flow chart that demonstrates the above process to the intended audience

 

Note: To maintain confidentiality, I changed the company name and company-specific content.  

 

Tools: Microsoft Word and Canva 

Project Summary 

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This first part of the project consisted of online research and common sense. Using 

my previous experience as an employee, the resources provided to me for the project,

and the company's website, I identified much of the information I needed. I found

requirements for PA on the state and State Boards of Nursing websites. I documented

8 required documents that the company should require for CNAs in PA. There were

three documents, drug tests, COVID vaccine records, and COVID test results, that I felt

were optional based on the medical facilities the CNAs would be working with. 

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Certain healthcare facilities require these tests, but not all. Because the company has two types of clients, healthcare providers (HCPs) and medical facilities, it is in their best interest to make the process for both types of clients as simple and user-friendly as possible. Requiring drug and COVID tests for all HCPs would make the process easier for the medical facilities that require them but puts an undue burden on HCPs who don't work at those facilities.

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Outcome 

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Demonstrated Skills

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Research | Analysis | Written Communication | Problem-Solving | Critical Thinking |

Attention to Detail | Discernment | Empathy | Ethical Consideration

Reynolds Case Study Part 1 Image.png

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